-What's the minimum spend?
The minimum spend depends on the desired area, time, date and amount of people attending. Please submit your enquiry on our website, and our sales team will be able to provide you with a minimum spend quote. We aim to get back to all enquiries within 24hours.

-Is VAT included in minimum spend?
All prices, expenses, and charges are inclusive of VAT and exclusive of a discretionary 12.5% service charge for all reservations.

-When does the deposit need to be paid by?
We operate on a first-come-first-served basis and are unable to hold any bookings provisionally. We suggest paying the deposit as soon as possible to secure the space.

-Can the deposit be refunded after the event?
All payments are non-refundable but redeemable against the final bill. You can pre-order for this amount or open a bar tab. We suggest paying the deposit based on your current confirmed numbers. Final numbers must be confirmed at least 24 hours prior. If your booking is confirmed with card authorization, we will claim the amount authorized as a cancellation fee if you decide to cancel or no-show for your reservation.

-Can I cancel food or drink pre-orders?
You may cancel your food and/or drink pre-orders up to 48 hours before your event. This must be done in writing. We will charge in full for drink and food pre-orders if less than 48 hour’s notice is given.

-What's your cancellation policy?
If you are booking one of our private or semi-private areas, the deposit is non-refundable, regardless of notice given. The same applies to card authorizations - we may claim the money as a cancellation fee if you decide not to go ahead.

-How do we pay the remaining balance?
The remaining balance must be paid on the day by yourself or your guests, or alternatively, we can arrange the pre-payment prior to your event. No payments are accepted post-event.

-How is the party package's food served?
The party packages are served sharing-style and come out as soon as they are ready. We recommend pre-ordering food to ensure the smooth running of service.

-Is the food available in the party packages easy to eat while standing?
Food Packages are designed to be eaten while standing. We recommend having it placed in one area as a buffet or circulated around the room/area.

-How many food packages do I have to pre-order?
We recommend 4-5 bites per person or 3-4 bowls per person as a minimum. This, however varies depending on party size.

-When is the latest we can submit the pre-order?
Party Packages pre-orders must be submitted at least 72 hours prior to your reservation, and the Set Menu pre-order must be submitted at least 7 days prior (excluding Christmas bookings).

-Can I order from food/drink packages on the night?
No, pre-order packages are only available if you give us 3 days' notice.

-Can you cater for allergies?
Despite our efforts to prevent cross-contamination, we do use allergens in our kitchen, and any of our dishes may contain traces of allergens, which may pose a higher risk of contamination. We cannot guarantee that our items are 100% allergen-free.

-Can we play our own music?
You can only play your own music in The Private Dining Room and Mala Madre when you book it privately. This option is available if arranged in advance. You must provide us with link to a Spotify playlist, which will then be played via our in-house music system. Management reserves the right to stop playing playlist at any given point.

-How loud does the music get?
We are in a residential area, and our neighbours' well-being is very important to us. There is a cap on how loud the music can go. Please be advised that we are a bar and not a nightclub.

-Can we bring our own DJ to Mala Madre if we hire room privately?
You can not bring your own DJ for a hire event.

-Can you arrange a DJ for our party? What is the cost involved?
We can offer you the option to book our DJ or singer for an additional charge. It costs £300-£600, depending on date, time and your request.

-How late can the DJs play?
DJs can play until 11pm. Own playlists are allowed after 11pm until close.

-Can we bring in our own food/drinks?
No external food and drinks are allowed.

-Can we bring in our own decorations?
Additional decorations are allowed (except for confetti and balloons with confetti).

-Can we bring a cake?
Celebratory cakes are permitted with prior notification; for all parties of 12 people and more, we charge a £60 fee per party, per cake. For all parties of up to 12 people we charge £5 per person. This does not apply if you order desserts for your party, minimum order applies.

-Do you have a microphone and screen available?
Special equipment such as a microphone, whiteboard, projector/screen, and AV equipment are available upon request (depending on the area reserved). Any needs must be agreed upon via email with a minimum of 3 days' notice.

-We are a large group; can we sit at one table?
We allocate the same party to one table if seated. However, parties of 8 guests and more may be allocated over a few tables next to each other to ensure that space is safe for all staff and guests.

-What's your age policy?
We operate Challenge 21. We reserve the right to refuse entry if a guest is challenged and not able to provide valid ID. Underaged kids are welcome to Private Parties and the Restaurant with parents or guardians' supervision until 9 pm.

-Is there disabled access?
Our venue is disabled friendly in The Main bar area. Please, contact sales team for more information on arrangements available.

-When is the last entry?
Our doors close at midnight. No bookings or walk-ins are accepted after that time

-Are you dog-friendly?
Absolutely!

-What’s the nearest parking?
We do not have parking available on site. We suggest checking Purbrook Street on street parking, which is 3 minutes’ walk away from the venue.